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{Customer Service Representative}
{Technology} Our Call Center specializes in providing outsourced Customer Relationship Management services for a wide range of companies with live Customer Service Representatives (CSRs). GISL Call Center's comprehensive solutions increases lifetime customer value by defining and applying customer database for targeted marketing efforts and at the same time handles their requests, enquiries pertaining to products & services of an organization. Our mission is to deliver excellent customer support for your business, both automated and live interaction, while maintaining the highest standards of integrity and accountability. It's a continuing challenge for companies to interact with their customers efficiently and effectively. This has only been magnified by the increased customer contact through the Internet. That's where GISL Call Center comes in. We help companies respond to customer inquiries quickly, leveraging the Internet, but still adding an intelligent human touch. We combine customer service with elements of marketing and sales, turning every customer interaction into an opportunity to maximize the lifetime value of that customer. As a result, GISL Call Center helps build profitable long-term relationships. Our full-service focus, including latest technology, trained people and proven
operational capabilities, gives our clients the freedom to focus on their core
business. From traditional help desk, to innovative product support,
e-mail response, GISL Call Center has the solution. We have the right people,
training and equipment to solve your order processing, support, and customer
service needs.
Our Customer Services Representative One of the keys to the success of a business is excellent customer service. Our unique blend of people, technology, extensively trained, experienced Customer Service Representatives (CSR's) ensure your company is always responsive to your customers' needs. Our CSR's are dedicated to representing your corporate philosophy. They are carefully selected, confident, courteous and communicative, with quality service as their top priority. We can assist your organization with all customer service needs.Our CSR's, apart from being well trained in-house will also receive extensive and ongoing training on your company and its offerings, giving them the requisite input, which they need to give customers a first-class impression of your organization. We tailor our programs to meet your precise specifications. Aided by sophisticated software, CSR's guide your customers through each inquiry with concern frequently turning dissatisfied customers into advocates of your company. Our CSR's ensure that your customers have access to immediate and accurate news about you and your products and services. Further, the information received by our CSR through live intereaction with your client can also be used by you for forecasting, product development and retooling of current offerings. Not every customer inquiry can be resolved with a single phone call, you can
be assured that even tough issues will be settled as fast as possible and to
the complete satisfaction of your customer.
We have Alcatel 4400 IP ready EPABX System, which is a state of the Art Switch. It has E1 lines comprising of 2 mbps stream, running through optic fibre cable. It also has :
ACD:- Our ACD handles the incoming calls, distributes them to the agents based on various algorithms. It also gives an option to the caller to leave his message in the voice mail, so that he can be called back. Its features can be summarized as follows:
Talisma’s E-mail Management solution :- We can also offer Talisma’s E-mail Management solution, to respond to your clients, interacting to the call through e-mail. Our e-mail solution has following unique feature :
Our call center is connected through Optic Fibre cable, to ensure speedy distortion free communication between the caller and the call center agents. Further, we are using headset along with dialer of Plantronics , whose lightweight provides comfort & freedom coupled with quality voice reproduction assuring communication clarity. {Top} |
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We are a leading Medical Transcription Unit, offering over 98.5% accuracy of transcribed medical reports. Our transcriptionists have been trained extensively in the various disciplines of Medical transcription using training programmes from USA, which is comparable to the best available in the industry. Our unique strenghts are :
We undertake following types of transcription work (among others):
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We specialize in providing back office support services to Banks, Insurance Companies, Financial Institutions, Large Indian & Foreign Broking Houses etc. These services include processing of all types of work including, but not limited to:-
The above are only the general description of our back office support capabilities. We provide comprehensive back-office support to our clients after analyzing their requirements in terms of manual and electronic processing. We also provide skilled and trained human resources to facilitate operations at client’s site. These services Include :
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We are a leading provider of Facility management services, wherein we provide total solution to our client’s operation. We develop the blue print of our client’s outsourced functions, evolve a plan and also implement the same to the total satisfaction of our client. Among others, National Stock Exchange of India Ltd, a premier stock exchange in India, has retained us, for handling their entire Clearing Operations across the country. The services included the following:
The entire operation was manned, managed and run by us and we do not have a single occasion of disruption of service in the last 7 years of operation. The accuracy level has been over 99.99%. {Top} |
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In many cases, the most cost-effective solution for our client's data capture needs is traditional key and verify data entry services. Through systems developed over the past 16 years, we offer our clients an accuracy rate of 99.9% for all keyed and verified data. Our policy on total verification of data and commitment to a 99.9% accuracy rate has been the most important factor in establishing our credibility with our clients. As our reputation is based on accurate data and a strict adherence to deadlines, we would not and do not compromise on this issue. Our philosophy is to employ a core staff of permanent data entry personnel who are able to process the repetitive workload and supplement these resources with temporary staff for peak periods and to meet strict deadlines. |
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In cases where storage and retrieval of large volumes of data is required, We offer a number of imaging and indexing solutions. Our experience ranges from large volume to simple file management systems. The unique design of our scanner allows us to capture a wide range of single and multi-sided documents of various shapes and sizes. In addition, the utilization of high throughput, batch-oriented scanning software allows to capture a large number of images quickly and cost-effectively. This versatility ensures that our document management solutions are not constrained by hardware or software and provides our clients with flexibility when choosing an image retrieval package. |
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We develop software as per the specific requirement of our client. We have an in house team of software professionals who have already evolved the software for commercial applications for various industries. |
